So glad I didn't end up getting service with them. I bought a SIM card 4 days ago and tried to port my number over. I never got a text message which they apparently sent, and because this text message was never replied to the SIM was useless now. I was on the phone for 2 days finally they told me get a new SIM, so I did yesterday. I tried signing up again giving all my info, and my phone number said it couldn't be ported.
So I was like fine, I'll pick a new number, I just want service it's been 3 days. I figure since it's after hours I'll try tomorrow. Today I enter all my information and it says everything is good, try topping up and it doesn't charge my card, some kind of error. So I'm stuck on chat again (I've already wasted 4 days chatting with these dumdums) and the girl tells me to open a new browser and try that. Then she tells me to try topping up straight from the phone- it says card declined. I call my credit card company and they say there was nothing that even tried to take it out.
I tell the customer service agent and she tells me to go buy a physical top up card. I've already been to the store twice and bought two SIMs, there's no way in hell I'm going back just for more problems. I've typed my information in so many times it would make your head spin. The deals seem good, but the site and whole system has way too many problems.
If I could give -5 stars I would, that is how bad the service is through this company. Signed on for $35 prepaid with auto top up for 3g data, unlimited call and texting. Customer Service Reps on Live Chat tried to be helpful but solved nothing.
Calling resulted in 3 call backs of being put on hold to never speak with anyone. Scheduled a call back with technical support, was told hours never got one. Was put through to a digital resolution team through live chat.
Today receive random call from a very rude technical support specialist. Threatened to hang up on me if I didn't "practice patience" with him. Blamed my hardware or my phone and told me I'd have to get a new SIM. Had phone on speaker, so have multiple witnesses to his inappropriate mannerisms when dealing with customers. I have spent the better part of 4 days trying to resolve these issues.
Worst experience ever when dealing with a cell provider. Would not recommend this provider at all. Lucky Mobile is one of Canada's best-known mobile service providers. They offer affordable month-to-month plans without long-term commitments of between 6 months and 2 years that others demand to match Lucky's pricing. As a bonus, the carrier never does a credit check, isn't known for shady surcharges, and permits international calling from Canada for, their words, "just pennies a minute". But you know this already since you decided to become a user.
Despite the name, one doesn't need to be so lucky to learn how to activate a Lucky SIM card. If I could give 0 stars I would, this is how bad the service is. Ported my number over from Freedom to Lucky while waiting for a SIM card from Fonus to arrive, just so I could get rid of Freedom, have phone service and keep my number.
Put in the request to port my number out from Lucky to Fonus before I was due to renew with Lucky at the beginning of December. I waited about a week before I followed up with Fonus and Lucky to see what was causing the delay in porting my number out as I never received a text to confirm the port out from Lucky. The only reason I discovered there was as issue was because I ended up with a billing issue with Fonus. Fonus advised me that were going to attempt to manually submit the request to port out my number. Call Lucky to inquire if they had received my original port out request and was advised they never received it and that I needed to have Fonus submit the request.
I get a message the next day saying that Fonus couldn't do the manual request as they kept getting an error message that my number wasn't eligible to port out. I go through the mobile chat to get tech support. I had to explain to the agent Ramir that the issue was with their system and not with Fonus, that the request ended up in limbo because i never confirmed the port out. Ramir then ended up finding the port out request which clearly showed that it was never confirmed and had timed out. I then asked him to either cancel the request so Fonus could redo the port out request or send me the text in order to confirm the request. He said he could cancel the request or allow me to confirm the request.
He then proceeded to ask me if there was anything else he could help me with and I asked what he was going to do to resolve the issue for which I got no reply. I waited and then asked again how he was going to resolve the issue and that I didn't want to escalate the issue. He then asked me if I was still chatting with him despite my request for a resolution and ended the chat before I could type my reply. This agent finally looked and found the request and cancelled the port out request so it could be redone. At this point, I've already spent a good part of my Tuesday and Wednesday dealing with this issue. Thursday rolls around and Fonus tells me they are waiting on a request to cancel the original port request due to a formatting error to redo the request.
I broke down in tears and speaking loudly almost to the point of yelling at the agent that he needed to listen. This process of trying to get my number ported out from Lucky started on Nov. 30th and is finally coming to an end on Dec. 14th. It should not take 15 days to port out a phone number. Now the battle begins to get my money back from Lucky.
I ported my number to Lucky about a year ago. I bought their sim card at Dollarama and called them. A woman took care of the registration and payment and a guy did the tech part. When done i checked my bank account and noticed that this woman charged me twice! And right away they sent me a text message with a charge for the following month.
I called them right away and they fixed it immediately. I got my Dollarama gift card and later on i got a discount on my plan for referring a friend. One day i forgot to pay on the due date and paid the following day. I thought they were going to apply a late fee like Bell does, but instead they changed the due date.
To keep track of your plan, users can download the free Lucky Mobile App. With this feature, users can manage their account, check their balance and top up their funds. Due to the cheap Lucky Mobile activation fee, all you really need to pay attention to are your monthly fees. With the app, customers can always stay well organized and keep track of their payment. Lucky Mobile Canada tries to provide its customers with the simplest mobile plan experience on the market. All Lucky Mobile plans come with no long-term contract, overage fees or credit checks.
Users can either bring their own phone or buy a new device. The Lucky Mobile activate fee is just $10 for a new SIM card. From there, all users need to do is top up their credit for as long as they want. If you ever want to swap plans or switch providers, you can do so easily and quickly. Overall, Lucky Mobile is a good choice for you if you want a cheap plan without the feeling of long-term commitment or lengthy contracts. If you like throwing your money into a bottomless pit for fun, try this provider.
Proceed to topup you amount on the website, see that it didn't work, then to download app. Proceed to download app and then pay there. Oh and no refunds anywhere, they mention THAT on the website. This option is rarely available because, in most countries and with most carriers, you must provide personal information to set up an account, get charged, and use the service. Moreover, there are a lot of fake sellers that plan to scam you or spy on you.
You'll get 30 days of data/text/calls based on a payment plan you chose, and stay anonymous. At the end of the month, you can simply purchase a new pack or register a user account using method 1. Got my Lucky mobile account at Walmart, Sussex New Brunswick. I went in yesterday to change my credit card number for auto-withdrawals because of a security problem with one of my cards and wanted to know if that was the card lucky mobile has. AND...they could NOT give me a time that I would be on hold.
Like most other popular mobile network carriers in Canada, Lucky Mobile offers no contract or credit checks along with a number of cheap and pocket-friendly cell phone plans. Lucky mobile is the worst service I have ever experienced in North America. They are dishonest about data and customer service is non existing. My issue has been "escalated" and ignores for months.
So excited to change service providers. Don't waste your money, they do not provide as advertised. The award winning Lucky Mobile My Account app is an easy and convenient way to manage your account 24/7, wherever you are, right on your phone. We're very proud to say that our Lucky Mobile My Account app has been named the best Telecommunications mobile app worldwide1 by the Web Marketing Association. So you can check your balance, monitor your usage, Top-Up your account, manage your Plan and Add-Ons, and more – and best of all, the app is free and using it does not require data. The easiest way to manage your monthly chatr payments is with auto-pay.
You can sign up with auto-pay using your credit card, Visa Debit or Debit Mastercard. This preauthorized payment service uses automatic payments, so you never have to worry about toping up your account. Most service providers claim the activation fee covers creating an account, setting up the various features and configuring your phone for accessing their network. They typically charge between $10 and $45 per device you add to your plan.
Just like the other companys, fido, rogers, bell, telus and etc. Can we change the phone number using my account login access? I cant seem to find any link that supports this. I know public mobiles allows you to, but does lucky mobile have this option? The most efficient and convenient way to manage your services is by using our online tools. Check your balance, monitor your usage, Top-Up your account, manage your Plan and Add-Ons, and more.
Whether you use the Lucky Mobile My Account app or My Account, we want to be sure you get the support you need. That's why we thought of providing step by step instructions. Our service has a large number of specialists who check hundreds of companies every day for customer service information. Using the My chatr app or website to manage your account is free of charge.
Calls to customer service may incur charges, click here to learn more. 5 ★ A great service ~ it's wonderful to be able to call, text & access the internet with this Lucky Mobile SIM card throughout Canada, at a cheap monthly plan. And the customer service staff have always been very helpful - thank you for your wonderful service, both when I was in MB, and now in AB.
First of all, as you know, Lucky Mobile is entirely into the prepaid mobile space and offers affordable cell phone plans for low-end consumers. You can find your account number from your existing mobile service provider on your bill. Generally, the account number can be found on the top of the bill, but it varies by mobile service provider. If you don't receive a paper bill, you should be able to find your bill by logging into your current mobile online account. Aren't a fan of changing your Canadian SIM card phone number?
Method 1 will work, as long as you specify that in Step 2 before entering old carrier account information. You don't need to show your ID, the last month's phone bill will suffice. I had problems when I ported my account to another carrier. I had hardly used 3 days of their service for the month when I ported. They did not prorate the charges give me a refund. They stated that they will not prorate the charges and I have to pay for the full month.
Basically very poor service and not reliable. Your current phone, if transferring a mobile number, and/or your most recent monthly bill from your current service provider. It provides coverage almost everywhere in Canada. You can check if Lucky Mobile offers their service in your area by entering your location in the coverage maps on their website. You can also get in touch with people all over the world through international calling.
Lucky Mobile is a Telecommunications Company in Canada that provides mobile phones at super affordable prices. It comes with cheap phone plans that allow you to talk, text, and use data for as low as $25 a month. There are two ways to make international calls. For frequent international calling, we recommend purchasing an International Calling Monthly Add-On.
For occasional calling, simply dial the number you're trying to reach, and we will send you a link explaining your Service Pass options. Mobile has become an urgent need nowadays and most of the people have mobile or smartphones. Its no more just a phone it has become shopping device, a wallet, a business tool for many of us. We communicate, browse the internet, chat and read with the help of our phones. Now we can handle most of our work with just a tap. It has become an essential device for us.
At chatr, we have a policy of protecting our customer's privacy. Sign into your My chatr account to change or edit your marketing preferences and go to the Account Details section. Click on "Edit account profile" to view your current settings and/or edit. Please note that changes to your preferences may require up to 10 days to take effect. 5 ★ I bought lucky mobile from dollarama and activation is so simple and quick.
